Terms & Conditions of Sale

By purchasing from Retro shores, you agree to the following terms and conditions.

We reserve the right to update or modify these terms at any time without prior notice.

Products

We make every effort to display our products, colours, and materials as accurately as possible. However, due to different screen settings and photography lighting, colours may vary slightly in person.

All product measurements are approximate and may vary slightly between items.

Pricing & Currency

All prices are listed in New Zealand Dollars (NZD) unless otherwise stated.

We reserve the right to change pricing at any time without notice.

International customers may be charged additional customs duties, import taxes, or fees by their local country. These charges are the responsibility of the customer.

Order Acceptance

Once an order is placed, you will receive an order confirmation email. This does not guarantee acceptance of your order.

We reserve the right to cancel or refuse any order at our discretion, including in cases of pricing errors, suspected fraud, or product availability issues.

If payment has already been processed for a cancelled order, a full refund will be issued.

Intellectual Property

All content on this website, including images, branding, product designs, logos, text, graphics, and marketing material, remains the property of Retro shores and may not be copied, reproduced, or used without written permission.

Limitation of Liability

To the maximum extent permitted by law, Retro Shores shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Nothing in these terms limits your rights under New Zealand consumer law.

Shipping Policy

Processing Times

Orders are typically packed and dispatched within 48 hours of payment confirmation, excluding weekends, public holidays, sale periods, and peak holiday seasons.

Once your order has been dispatched, delivery timeframes are outside of our control.

New Zealand Shipping

Estimated delivery times within New Zealand are generally:

• North Island: 1–3 business days
• South Island: 2–5 business days
• Rural addresses: additional delivery time may apply

International Shipping

We ship worldwide. International shipping timeframes vary depending on destination country and customs processing.

Estimated delivery times are generally between 7–21 business days, however delays can occur that are outside our control.

Customers are responsible for any customs charges, duties, taxes, or import fees charged by their country.

Tracking & Courier Issues

Once your order has been dispatched, you will receive tracking information where available.

We use GoSweetSpot for shipping management and trusted courier partners for delivery.

While we will do our best to assist with courier enquiries, delays caused by couriers, customs, weather events, or incorrect shipping information provided by the customer are outside of our control.

Please ensure your shipping address is entered correctly at checkout. We are not responsible for parcels delivered to incorrectly supplied addresses.

Lost or Delayed Parcels

If your parcel appears lost or significantly delayed, please contact us at admin@retroshores.com and we will assist in lodging an enquiry with the courier.

We are not responsible for parcels marked as delivered by the courier.

Returns & Refund Policy

We want you to love your order. If there is an issue, we will do our best to help.

Change of Mind Returns

Due to hygiene reasons, towel wraps and wearable towel garments may not be eligible for change-of-mind returns once worn or used.

Unused items in original condition with tags attached may be eligible for return within 14 days of delivery, subject to approval.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Shipping costs are non-refundable.

Faulty or Damaged Items

Under the Consumer Protection New Zealand Consumer Guarantees Act, customers are entitled to a repair, replacement, or refund where products are faulty, damaged, or not as described.

If you believe your item is faulty, please contact us within 7 days of receiving your order with:

• Your order number
• A description of the issue
• Clear photographs of the fault

We may ask for the item to be returned for assessment before issuing a refund or replacement.

Items that have been damaged through misuse, improper care, normal wear and tear, or failure to follow washing instructions are not considered faulty.

Sale Items

Sale, clearance, promotional, or discounted items are final sale unless faulty under New Zealand consumer law.

Return Condition Requirements

Returned items must:

• Be unused and unwashed
• Be free from makeup, tan, perfume, pet hair, or marks
• Include original tags and packaging where possible

We reserve the right to decline returns that do not meet these conditions.

Product Care Disclaimer

To ensure longevity of your towel wrap skirt:

• Follow all care instructions provided
• Avoid excessive heat or bleach products
• Wash with similar colours

We are not responsible for damage caused by incorrect washing or improper product care.

Website & Payment Security

We take reasonable steps to ensure our website and payment systems are secure. However, we cannot guarantee uninterrupted or error-free access to the website at all times.

Payments are processed securely through trusted third-party payment providers.

We do not store full payment card details.